All our hosting packages and our Managed Server include our basic Service Level Agreement (SLA). It gives you support during our business hours, a good downtime response time, and a 99.6% uptime guarantee.
A Service Level Agreement, SLA, is the agreement that governs the level of support you want, often depending on how business-critical your application or website is. The more business-critical your website or application is, the higher the SLA we recommend.
Our new packages, SLA Premium or Enterprise, are for you if you run a business-critical website or application.
In the new SLA Premium, you get, among other things:
- Priority support when you contact us
- Ability to reach our 24-hour hotline in case of disruption
- A higher uptime guarantee of 99.8%.
- Faster setup times
- Priority action in case of disruption (you are first in line)
- Monitoring of URLs on your website
Suppose you require an even higher uptime guarantee, mirroring of your application across multiple data centers, or maintenance always to be scheduled, for example, at night. In that case, our new SLA Enterprise is for you. We will tailor a package to suit you. You also get a personal contact person with us.