Service Level Agreement
A Service Level Agreement, SLA, is the agreement that sets the level of support that you want to have, depending on how business critical your application or website is.
SLA Standard
Always included on Managed Server.
Included! 0 SEK/mo.
Technician Availability
24/7/365
Response Time, office hours
1h
Response Time, other time
4h
SLA Premium
When you need exceptional uptime and require some maintenance to be performed during the night.
1495 SEK/mo.
Technicial Availability
24/7/365
Response Time, office hours
10 min
Response Time, other time
1h
For the hours we spend on your issue, our consulting fees are as follows (excl. VAT):
Office Hours: 1 250 SEK/h
Outside Office Hours: 3 750 SEK/h