Service Level Agreement

A Service Level Agreement, SLA, is the agreement that sets the level of support that you want to have, depending on how business critical your application or website is.

SLA Standard

Always included on Managed Server.

Included! 0 SEK/mo.

  • Technician Availability

    24/7/365

  • Response Time, office hours

    1h

  • Response Time, other time

    4h

SLA Premium

When you need exceptional uptime and require some maintenance to be performed during the night.

1495 SEK/mo.

  • Technicial Availability

    24/7/365

  • Response Time, office hours

    10 min

  • Response Time, other time

    1h

For the hours we spend on your issue, our consulting fees are as follows (excl. VAT):

Office Hours: 1 250 SEK/h
Outside Office Hours: 3 750 SEK/h